Call Center with human-like, yet synthetic, Romanian voice
Released on: May 20, 2008, 2:19 pm
Press Release Author: IVO Software
Industry: Telecommunications
Press Release Summary: On May 20th - during 4th \"Call Center and Customer Care Conference and Expo\" in Bucharest, Romania - one of the most prestigious ITC trade shows in Central/Eastern Europe - IVO Software officially presents the newest version of IVONA Telecom Text-To-Speech solution with Romanian voice of Carmen and MRCP standard compliance.
Press Release Body: On May 20th - during 4th \"Call Center and Customer Care Conference and Expo\" in Bucharest, Romania - one of the most prestigious ITC trade shows in Central/Eastern Europe - IVO Software officially presents the newest version of IVONA Telecom Text-To-Speech solution with Romanian voice of Carmen and MRCP standard compliance.
Being the first high quality Romanian synthetic voice, Carmen - as is the voice called - enters now the world of telecommunication. Banks, insurance companies, telco operators, as well as system developers, can now integrate Carmen into their solutions for Romania. Compliance with MRCP (Media Resource Control Protocol) standard makes the process easier than ever and is the answer for the growing demand for cost reduction of IVR systems deployment and maintenance.
No need for time-consuming pre-recordings, nor multiple message preparation. IVONA can do it \"on-the-fly\" with just one command given. IVONA Telecom is very effective, as well. It can handle more than a hundred calls simultaneously using just a single core processor computing power, showing another important advantage of the IVO technology.
\"We bring the highest, state-of-the-art technology to the Romanian users. The synthetic, indistinguishable from the human, voice and MRCP support makes the IVONA Telecom an ideal solution allowing to reduce costs and enhance quality of customers service in IVR and Call Center systems\" - says Mr. Lukasz Osowski, the President of IVO Software.
Apart from the IVONA Telecom premiere, IVO Software also presents IVONA Reha - solution for blind or visually impaired people. IVONA Reha Text-To-Speech is a product developed to gain user accessibility and let Carmen read out texts loud in a natural, human-like way. After the event, the demo disc with IVONA Reha application together with Expressivo and screen readers will be distributed through the Romanian visually impaired society organizations and magazines.
The \"Call Center & Customer Care Conference\" is held on May 20th to 22nd at JW Marriott Grand Hotel in Romanian capitol - Bucharest. Along with IVONA, the newest call center solutions of the leading systems developers and integrators are presented during the show. The detailed information can be obtained at: http://www.conferinte.ro/eveniment7/general.htm.
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