Released on: November 27, 2007, 9:53 pm

Press Release Author: Rosalynn

Industry: Telecommunications

Press Release Summary: TCMS (Total Call Management Solution), one of the leading
call center software based solution and customer relationship management solutions
provider, has recently released an affluent and upgraded version of customer contact
service software platform in the market

Press Release Body: Chandler, Arizona (USA), November 2, 2007: TCMS , a leading
call center management solution, today announced the release of a hi-tech and
improved version of predictive dialers. This new version enables more efficient
handling of analog, digital & Voip telephone connections, importing phone numbers
from a variety of packages, has the ability to leave pre-recorded messages on
answering machines, and has the capability to perform ACD, IVR and voice recording
functions etc.

“Reliable and consistent customer support with strong product development & support
has always been a priority of TCMS, our latest version of predictive dialer is
technically advanced and can cater with the every need of its customers,” remarked
Mr. Vijay Kapoor, the CEO. “The newest version of predictive dialer has all the
capability to ensure smooth flow of work without any hurdles” he stated further.

The company claims that the latest features of predictive dialer can boost the
productivity of the agents by 200% to 300% by placing calls on behalf of the agents
and then routing the live answered calls directly to them. It automatically trail
several procedures as it dials, including number of agents available, average talk
time, dialing time etc. It also predicts how many calls to make and auto-filters the
data on its own.

“The efficiency of our improved predictive dialer can definitely increase the bottom
line of every company” said H. Sidhu, the strategic technical advisor of the
company.

About TCMS (Total Call Management Solution)

Total Call Center Management Solution is a prominent Customer Interaction Management
Solutions provider throughout the world. It provides efficient and reliable
Predictive dialer, Automatic Dialer, Automatic Phone Dialers and Call Processing
Products. TCMS grants its services and products to inbound/outbound calling process
and enhance the business productivity.

Total Call Management LLC (TCMS)
1080 East Pecos Rd # 18-415
Chandler Arizona 85225

For more information log on to www.tctecno.com

Technical spokesperson TCMS (Rupali Dhiman)


Web Site: http://www.tctecno.com

Contact Details: Total Call Management LLC (TCMS)
1080 East Pecos Rd # 18-415
Chandler Arizona 85225