Released on: October 9, 2007, 6:05 am

Press Release Author: Alliance Infotech

Industry: Telecommunications

Press Release Summary: Alliance Infotech a global IT company and provider of
computer telephony solutions, developed and implemented Free Help Line System for
CRPF Wives Welfare Association.

Press Release Body: October 9, 2007- Now all your HIV AIDS related answers is just a
call away. Alliance Infotech a global IT company and provider of computer telephony
solutions, developed and implemented Free Help Line System for CRPF Wives Welfare
Association.

This help line aims at raising awareness level of large number of people, and
disseminates updated information and analysis on global, regional and country trends
of HIV epidemic. The AIDS helpline gives you the time and a confidential space to
explore your feelings, seek advice in confidence, without prejudice and get the
information that you need.

This toll free helpline provides with dual functions, it uses IVR (Interactive voice
response system) to provide automated knowledge to general public and two counselors
share information about various services and help people in making right decisions.


We are proud to complete this project effectively, as this helpline will definitely
help in changing the people’s behavior towards epic like AIDS and would provide
critical information anytime and confidentially. Says Faieza Khan-Business Manager
Alliance Infotech.

Alliance Infotech developed a centralized helpline solution by using its product
VoiceXchange (IVR) with a configurable call flow. VoiceXchange was integrated and
connected with the centralized database and E1 digital lines of CRPF. The solution
also has features for call recording and call transfer to counselors. A flexible CRM
software was further introduced which can be customized according to the need of
UNAID. Reports can be generated and completely customized from the software as per
requirement.

The system will keep callers identity confidential, and counselors will answer all
his/her queries. This will definitely benefit both kinds of people, one who is HIV
positive and the one who is unknown.





About Alliance Infotech
Alliance Infotech (http://www.alliance-infotech.com) is an ISO 9001: 2000 certified
company that offers Computer Telephony products and solutions. Established in 1997
and headquartered at New Delhi (India), Alliance has over the years demonstrated
expertise in the field of enterprise grade computer telephony components and
e-business infrastructure software. The company serves customers across verticals to
meet their Customer contact management requirement – Telecom, Banks, Government,
Real Estate, FMCG etc. Through custom application development and consulting
services Alliance enable companies to reengineer critical business processes for
stronger relationships and enhanced interactions. Alliance has over 300 man-years of
experience and successfully support systems, which have answered around 10 million
calls. For additional information, please visit http://www.alliance-infotech.com

Media Contact
Kapil Watts
Public Relations
Alliance Infotech Private Limited
Ph: 91-11-26371851
Fax: 91-11-26371852
Kapil.watts@alliance-infotech.com



Web Site: http://www.alliance-infotech.com

Contact Details: Alliance Infotech Private Limited
B-254 Okhla Industrial Area Phase-I
New Delhi-110020 (India)
Ph: 91-11-26371851
Fax: 91-11-26371852
www.alliance-infotech.com